In line with our philosophy and approach we believe in working in a conscience driven way. What that means for you is that we don’t make excessive charges for our services and we ensure that we give you the very best attention and quality every time. All we ask in return is that if you are unable to attend your session you afford us the respect of giving us at least 24 hours’ notice. This is because at any time there are 4 or 5 people who would happily take up any available space and so insufficient notice always denies someone else that opportunity. We would ask you to ask yourself how you would feel if you were in crisis and needed that space? We accept that there will be exceptional circumstances when it simply isn’t possible to give this notice and we would of course respond to such events sympathetically.
In addition, we work with significant overheads, most of which the client never sees (e.g. research and preparation time, producing materials, accountancy fees, heating, lighting, phone bills, etc). We of course also have to pay tax and national insurance. This means that we generate only a small profit, sufficient to meet our needs and keep the practice running. This is fine by us because we have chosen this path and so have no regrets about working in this way. However, if a session is missed and not paid for we still incur all the above costs. So we think you would agree it is not fair for us to bear the cost for missed sessions when insufficient notice has been given. Under these circumstances we consider it reasonable to ask you to pay 50% of the agreed rate for that session. This enables us to continue offering a service where conscience and integrity transcend monetary concern. The ‘missed payment fee’ means any losses we incur are kept to a minimum and our mission to reach those most in need can continue. This conscience driven approach has proved successful for over twenty years. However, as our partners and associates work in a variety of settings there is some variation in this agreement, so please discuss this with your therapist.
This way of operating respects you and also respects us. It respects you because you know you are working with people of integrity who have your best interest at heart. It respects us because our hope is you won’t choose to abuse what we offer, nor deny others’ access to something that is equally important to them. This is what we mean by a conscience driven approach: an agreement of the heart where all parties are acting in a spirit of consideration and humanity. We hope you are happy to proceed on this basis and we thank you for your understanding and co-operation.
Also see: FAQs